RMA – APB360/GunTRAC

Patriot Ordnance Factory, Inc. RMA/Return Center

This RMA Ticket Will Not Be Generated

Select Appropriate Reason*

Select All Appropriate Issues

Asset/Item Information

Select Return Type

Firearm
Firearm Part
Both a Firearm and a Part

Serial Number(s)*

Make/Manufacturer	Model	Serial Number

Do you have an FFL (Federal Firearms License)?

YES

Enter your FFL as it appears on your License*

Have you cleaned the firearm(s) throughly?

YES

Has your firearm ever been run suppressed (with a silencer)?

Yes
No

Warranty Note About Suppressors

It is important to include your silencer with shipping in the event you are shipping the firearm to the warranty department

Which silencer make and model?*

Has the firearm been modified at all from production?

Yes
No

Please describe modifications*

Part Name/SKU#*

Type and Manufacturer of Ammunition Used

Type of magazine used

Invoice Number

Customer Service Professional Spoken To*

This is not your name, this is the name of the customer service professional you spoke to.

Refund Request?

YES

Returned orders could have a 15% Re-Stocking fee

Contact Information

Name*

First Last

Business Name

Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Phone*

Email*

Enter Email Confirm Email

Customer Remarks

Please provide as much detail you are comfortable with about the nature of your ticket. This information will be fundamental in diagnosing, repairing, or simply replacing the appropriate parts in an effort to resolve your problem as expediently as possible.

Customer Stated Issue*

Please only click the submit button one time, this form may take several seconds to process.

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...Other
Accuracy Issues
Ambi-Controls
Ammo Malfunction
Barrel
BCG
Bolt Catch
Bolt Issue
Buffer - tube, springs, stock change
Cam Pin
Charging Handle
Customer Doesn't Want
Customer return
Customer Service Error
Cycling Problems
Cycling w/ Suppressor
Damage
Dealer Return
DEMO RETURNS
Dictator Gas Block/Plug
Duplicate
Ejection Problems
Exchange
EXPIRED
Extractor
Fit and Finish
Gas Block
Gas Plug
Glock Slide
Hand Guard
issues with suppressor
Knife
Mag Release
Magazine
Ordered Wrong Part
P19 Frame
Parts & Accessories
Piston System
Received Wrong Part or SKU
Return
Rewards Request
Safety Selector
Scratches
Service
Shipping Error
SWAG
Tombstone cycling issues
Trigger
Trigger Broke
Trigger Disconnect
Trigger Double Fire
Trigger Hammer
Warranty